All posts by qSample

Declaration of War? North Korea & What Americans Think About Recent Threats

In July 2017, North Korea announced that it had fired the first intercontinental ballistic missile capable of hitting the United States’ mainland. President Trump responded by using his favorite social media platform, claiming that the North Korean leader and its government had nothing better to do. Kim Jong-Un responded by accusing Trump of exhibiting “mentally deranged behavior.” The crisis has since taken a life of its own, leaving world leaders to fear the worse possible outcome.

To understand what the general public thinks about this international crisis, QuestionPro Audience conducted a survey with more than 300 respondents from its general consumer panel. Respondents were asked a series of questions to gauge their perception and attitude towards this much critical topic.

Our research shows that the public believes in a more optimistic approach. More than 70% of the respondents agree that the US should not go to war with North Korea. In contrast, 81% fear that North Korea would use nuclear weapons to attack the US, if ever necessary, and 87% fear that North Korea would use them on both the US and its allies.

Full results can be seen in the infographic below. You can also download it here.

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The Landline Survey: An Antiquated Methodology

Back in the 1990’s, virtually every household had a landline, and people would answer the phone and talk to survey research callers. However, times have changed, even though some researchers are stubborn about admitting the change.  Landline households keep decreasing, while cell-phone only homes become the norm. To confirm the tendency (see National Center for Health Statistics1), QuestionPro Audience conducted a study with more than 350 respondents, to understand landline phone ownership and usage. We found that 92% of adults have a cell-phone, which is theoretically a great penetration for cell-phone surveys. The only challenge is that people do not answer cell phone numbers that they do not recognize. It is also against the law to dial cell phones automatically, meaning the labor costs for hand dialing is huge.

But, when talking about landline surveys, there is a clear pattern to the data. Only 48% of research participants indicated they have a landline service in the household.  Most respondents indicated that they never use a landline.   Thirty percent (30%) of respondents who have a landline stated that they use it only about once every other month, while 2% claimed that they never use it.  Moreover, what researchers find is that landline surveys skew heavily to the older population.  Finding people under 50 years of age with landlines is virtually impossible.

Young adults are more likely to have cell phones only, and it fits their mobility and technology-wise lifestyle. Our research also shows that 20% of the respondents who have a landline suggested it is part of a bundled service.  In a last-ditch effort to keep landline companies going, the cable company puts landline service as part of a “package” that phone companies offer.

At the same time, 11% have a landline as part of their home security system. In this case, the Home Security Industry is suffering the same tendency. Although they are moving into wireless systems2; having a landline is considered to be more of a safety net, as landlines typically offer a more stable connection.

Dr. Jim Kitchens, President of The Kitchens Group notes, “Phone surveys, whether landline-based or cell phone based are suffering the sample methodological problem.  The response rating has gotten so poor that it is skewing the samples.  The costs of executing the surveys are going up and the accuracy is going down.”  Researchers must address the problems caused by a changing lifestyle.  More than 90% of adults in America are online at least once a day.  While the methodological challenges of online surveys have not been completely solved, it is certainly possible to get a better cross-section of the population than with landlines.

1: National Center for Health Statistics https://www.cdc.gov/nchs/data/nhis/earlyrelease/wireless201506.pdf

2: Park Associates Research. “Almost half of home security owners in the United States have a security system that connects wirelessly to sensors.”

http://www.cepro.com/article/study_wireless_home_security_systems_on_the_rise http://www.parksassociates.com/services/security-dealer-survey  

Why Is Your Company Not Conducting Market Research

The continuous flow of information has rapidly changed today’s digital environment and ideation exchange between businesses. This, in turn, has altered economies and technologies, as well as driven companies to expand their research horizons. While market research has proven to be an effective tool, not all businesses are convinced about the accuracy and value that it provides. Companies large and small all require accurate and timely information in order to meet market demands and stay ahead of the game.

The goal of market research is to equip companies with the information needed to conduct business decisions ranging from product development, to product placement, and everything in between. Why, then, is market research not at the forefront of their strategies?

Predicting outcomes is a strong part of any business decision; however, without the right information a company can’t properly prepare nor decide the next step for the business. The biggest misconception in the market research sector is that marketing activities should stay within the marketing department, consequently creating a narrow view and limiting the capabilities of research. Strictly speaking, marketing strategies should be used for marketing decision however, these processes are not solely for marketing activities. Instead, they contribute in the decision-making process company wide.

Market research takes a variety of forms and is generally divided into two categories: primary and secondary research. Primary research answers specific questions whereas secondary research provides broad information. Unfortunately, because some companies question the value and benefits of conducting research, as well as the validity of the information, it fails to meet full potential. In other instances, companies do not have the necessary budget to conduct market research. Because of this, these circumstances have triggered a negative and complicated conception of research.

Looking into specifics, we have primary research tactics, which involve the design and implementation of original research where data is collected to answer specific questions. Why is this so important? The advantage that this creates for business entities is a game changer. It allows them to gather information directly correlated with their operations not general information that applies to the industry or other businesses. An effective way to conduct primary research is by using an online panel provider, which provides a sample of respondents.  The respondents used for panels are pre-screened and double opted-in to participate in a wide range of research studies. Surveys are the main tool used to collect the data of a specific sample. Online panels provide accessibility and efficiency when trying to reach specific audiences. The ability to tailor research to a company’s specific needs maximizes the advantages of using online panels. Understanding the impact of the data collection process for business decisions will change the misconception of market research as a secondary tool in the decision-making process.

From developing a strong new product to determining employee satisfaction, market research can be used to obtain a deeper understanding of operational and day-to-day business activities; making it a must have for strong industry players. Integrating market research relies heavily on details such as organizational culture, financial implications and the urgency with which data is required. While these tend to diminish the number of companies implementing market research, businesses must remember that market research is made to accommodate businesses from diverse backgrounds and sizes; it’s tiers working as a well structured unit made to improve companies throughout.

Refusing to use market research as a decision-making tool leads to misconceptions, misleading outcomes and erroneous business transactions that can greatly impact capital. In order to ensure that your business is successful and stay at the forefront of today’s fast paced environment, market research needs to be your go-to tool and you won’t be left behind.

Whether or not is used depends on the culture of the organization, the financial implications and the speed with which a result is required; however, market research has several tiers that are able to accommodate the needs of a business. Neglecting the use of market research as a decision-making tool leads to possible misleading outcomes and erroneous business decisions that can greatly impact a business’s capital. In order for business to be successful and stay current in today’s fast paced environment market research needs to be conducted to aid in the business decision process.

Market research has a myriad of applications. From product development, to determining employee satisfaction, it can be used to obtain a deeper understanding of operational and day-to-day business activities.